To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If you are unhappy with a service provided please contact us at the salon on 07 5491 2908 or via email at [email protected]
REFUNDS (IF APPLICABLE)
We are not required to provide a refund if you change your mind about the products or services you asked for. You can choose to cancel your contract for a service, and receive a refund for unconsumed services, if the service that was provided has a major problem. You may ask us for a refund of a product, if the product has a major problem.
- A major problem is when the service/product:
- Has a problem that would have stopped someone from purchasing the service if they had known about it
- Is substantially unfit for its common purpose, and can’t easily be fixed within a reasonable time
- Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- Creates an unsafe situation
If the problem with a service provided is not major, we will attempt to fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.
Appointments/services and service packages are not transferable to other individuals or clinics.
Please keep proof of your agreement in the form of invoice or receipt.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 136 Bulcock St, Caloundra QLD 4551, Australia.
CANCELLATIONS
We require a minimum of 48 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 48 hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of 100% of the appointment cost. Or in the case of prepaid appointments, the appointments will be forfeited.
If you need to cancel an appointment the website provides a function to do so. Please visit your “My Account” area to do this or contact us.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: 136 Bulcock St, Caloundra QLD 4551, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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